Amazing.

Michele Brown has seen Americans’ struggles with jobs first hand. She lives in hard-hit Florida, spent 20 years in the real estate business and recently had her days as a nanny cut back after her boss had his own hours reduced.

But nothing prepared her for what happened one day when she called a toll-free line to inquire about her food stamps.

“The woman who answered the phone — it’s not like she wasn’t nice or anything — but it was kind of evident that she wasn’t in the States,” Brown said.

It turns out the woman was at a JP Morgan Chase call center in India.

“That really put me over the edge,” said Brown, 52, of Jupiter, Fla. “It’s not right because we need the work here. People are in a bad way here.” More [here].

And it gets worse.

“Who would have ever thought it would be such a difficult question to answer,” said Amy Kempe, spokeswoman for the governor’s office in Rhode Island. She eventually learned that JP Morgan was sending the state’s food stamps calls to India but now keeps them all domestically.

Kempe later told ABC News however that JP Morgan was still routing calls for unemployment benefits to India. Unemployment in Rhode Island now stands at 10.5 percent.

Here in Indiana.

Indiana eliminated 100 full-time employees when it hired JP Morgan to make the program cost-neutral, according to Marcus Barlow, spokesman for the state’s Family and Social Services Administration.

But unlike Florida, Tennessee or West Virginia, Indiana keeps all its calls domestically. In fact, all of its calls go to a call center in Maryville, Ind., Barlow said, because the state required an in-state call center when soliciting bids.

There you have it.

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